In sales, the worst thing you can hear is the word no. Would you like to buy a microfiber towel? No. Since I lack the tenacity that good sales people have, that’s usually the end of it. However, I’m starting to realize that there’s something salespeople are also told that’s almost as bad as “no”. It’s I didn’t know you had that! I’ve heard it a few times recently and it’s like a punch in the stomach each time I hear it.
I didn’t know you had that usually comes from an existing customer and it usually implies that they would have been buying that from you all along if you simply would have told them you had that. Of course, there’s positive in it too since it also implies that they will start buying it from you now that they know you have that.
So, allow me to tell you that we have that.
For those of you that only buy Microfiber Towels from us, we also have a great selection of Microfiber Mops that make cleaning all hard flooring types a breeze.
