Want 5 Star Reviews? With the Spring season among us, plenty of people will be seeking professional residential cleaning services. How do you impress customers when they turn to you for home cleaning or for maid service? We looked at a variety of both positive and negative reviews for some of the most popular maid services. Based on our findings, here are some ways you can exceed customer expectations this Spring and hopefully get those 5 star reviews and great referrals.
PROVIDE CUSTOMIZED CLEANING PLANS
Customers love being able to choose what needs to be cleaned; after all, who knows what needs to be cleaned better than the homeowners? Having an unchangeable task list during every visit will not give customers the flexibility they want in their cleaning. Instead, opt for customized plans, where the client can change the list of items to clean. Not only will the client be able to pinpoint what they would like cleaned, but you’ll know what exactly what areas to focus on during your service.
CREATE A CLEANING CHECKLIST FOR BOTH CLEANER & CLIENT
Speaking of lists, many customers find it helpful if they are given a checklist of cleaning services that are to be provided. Create a checklist of cleaning items you plan to complete and give a copy to your client so that both cleaner and client know what work was done. This is a great way to avoid any confusion down the road.